Thursday, March 7, 2013

More about our offices

For our first day in the office, our cab driver Vinay, met us at the hotel and drove us to the office. Wating at the entrance to the office was Vijeesh with a smile. He worked hard to make arrangements for us to be as comfortable as possible given the limited guest space in the building. He introduced us to the team and we got to meet Rashmy, Prathima, Shweta, Amit, Bramhendra, Vimal and Josin. We even met Bala, from the Mac Studio side. We had an impromptu meeting in the hallway just introducing ourselves and began our work work meeting with the teams as a group and individually. We have been discussing process and policy questions, billing questions, career and interests, and the culture. Everyone has been very kind, helpful and I feel strongly that they understand how important open communication is for us to continue to improve efficiency and quality. This trip was worth the cost and effort many times over and I hope that we get to do this again at some point in the future.

We have been able to spend some time with Vijeesh, Sunil, and Pankaj, and they have all been so gracious and engaging. We have discussed several big-picture ideas for helping with training and process improvements. I feel that spending time with each of these leaders has been an honor for me.

With a smile, everyone has endured our incessant questions about the culture, the people, the food, the way of life here. We have learned so much in such a short period of time. A few notes about that in my next entry.

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